On behalf of our client we are looking for a Relationship Officer who will be expected to grow, develop, monitor and manage a high quality loan portfolio. For this they must meet their individual targets set by the bank in compliance with all the bank’s policies, procedures and processes. They must conduct themselves professionally in-keeping with the banks brand values and provide excellent customer service to the bank’s current and potential clients.
Duties and Responsibilities:
- Identify potential customers through databases, cold calling, follow up leads and telephone/personal contacts etc.
- To sell Personal finance products to the specified target customers/segments and meet monthly sales targets.
- To contact potential customers and convince them about the bank’s product offerings.
- Major accountability for a Relationship Officer is to ensure that business is solicited as per the Central bank’s guidelines/process.
- Ensuring that the conclusions on all the business sourced on Telesales leads, should be reported to ARM/RM.
- To ensure that prospects are clearly communicated about the bank charges/terms and conditions.
- To ensure “Know Your Customer” requirements as prescribed by the bank are duly adhered to. All the legal and compliance guidelines provided by the bank are adhered to.
- Data confidentiality and secrecy norms of the bank are adhered to.
- To ensure that no customer application is misplaced and is kept in safe custody.
- To ensure that code of the conduct as per the bank bank’s policy are adhered to.
- To ensure that all the documents provided by the customer for completion the card applications are duly checked and forwarded to the relevant bank officers.
- To ensure that the sales process prescribed by the bank is fully adhered to.
- Verify that potential customers satisfy all criteria required of a desired customer profile as outlined by the bank.
- Derive insight to competitor’s sales activities and effectively report them to the Area Sales Manager/Relationship Manager.
- Maintain complete and detailed knowledge of all assigned products.
- Maintain accurate and up to date activity records.
- Maximize sales referral opportunities by working with customer service colleagues.
- Is responsible for delivering service to customers that is synonymous with the consumer brand experience being promoted by the organization.
- To ensure performance as per the performance management criteria.
Requirements
• Minimum of 2 year’s sales experience in the banking / financial services industry, specifically related to personal finance in the Tanzania’s market.
• Demonstrable track record of working within a highly target driven environment with the ability to plan / manage their own work schedule.
• Results focused
• Customer service focused
• Minimum education BA in banking and Finance, Business administration or any other related field
• Knowledge and understanding of general banking procedures
• Proven ability to build / sustain relationships with customers
• Ability to communicate effectively in English (written and verbal)